Returns & Exchanges
At SHEEPDOG, we stand behind the reliability of our professional electronics and offer a 30-day window for returns on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Your Request
Log into your account portal and select the 'Return Item' option next to your recent order to generate a unique Return Merchandise Authorization (RMA) number.
Prepare the Hardware
Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to SHEEPDOG
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Technical Inspection & Refund
Once our technicians verify the unit's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing