Frequently Asked Questions
Everything you need to know about your SHEEPDOG electronics and orders.
What is the standard shipping time for SHEEPDOG orders?
We offer expedited shipping on all orders. Typically, domestic orders are processed within 1-2 business days and delivered within 3-5 business days depending on your location.
Do your electronic products come with a warranty?
Yes, all SHEEPDOG hardware includes a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories. A restocking fee may apply to items that are not in like-new condition.
How can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Are SHEEPDOG products compatible with other major brands?
Most of our devices are designed with universal standards like USB-C and Bluetooth 5.0 to ensure seamless integration with iOS, Android, Windows, and macOS ecosystems.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.